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Hitachi Storage Support

Sherlock Services offers hardware break/fix and software phone assistance for Enterprise Hitachi, HP XP-Series, SUN Series Arrays and Midrange Hitachi Storage.  We recognize that you have made a huge investment in enterprise storage and didn’t intend on sweeping it off the floor for new equipment after the manufacturer’s warranty runs out. Sherlock Services offers a wide range of support contracts to fit your needs and budget.


Sherlock can provide service and support on the following models:

Hitachi Model

  • 7700-MP
  • 9910
  • 9960
  • 9970V
  • DKC450 (9980V)
  • DKC505 (USP NSC55)
  • DKC510i (USP)
  • DKC615i (USP VM)
  • DKC610i (USP-V)
  • DKC710i (VSP)

HP Model

  • XP256(EMC256)
  • XP48
  • XP512
  • XP128
  • XP1024
  • XP10000
  • XP12000
  • XP20000
  • XP24000
  • P9500

SUN Model

  • NA
  • Storedge 9910
  • Storedge 9960
  • Storedge 9970
  • Storedge 9980
  • StorageTek 9985
  • StorageTek 9990
  • StorageTek 9985V
  • StorageTek 9990V 
  • NA 

   Hitachi Midrange Models

  • Thunder Series:  9570V   9580V   9585V
  • AMS Series:  AMS200   AMS500   AMS1000   AMS2100   AMS2300   AMS2500
  • HUS Series:  HUS110, HUS130, HUS150, HUS-VM


Rest assured that your Hitachi storage array is monitored 24x7x365 via our PASS (Pro-Active Seamless Support) monitoring tool.  PASS is a full-featured, automated solution for monitoring your storage array. It is easy to install and setup, and it works in the background. PASS consistently monitors your environment for any changes that may constitute an issue with the equipment’s functionality. Once triggered, it opens a service ticket and sends error reports to knowledgeable personnel who can then troubleshoot and resolve the issue proactively before it becomes a problem or an interruption to your business.

Download Hitachi Storage Array Support Brochure

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